Please inspect your shipment when you receive it and contact us immediately if the item is defective, broken or just a completely wrong one. We’ll evaluate the situation with you and fix it!
Order never arrived
If your order didn’t end up at doorstep, be sure to let us know and we’ll fix the situation.
If you (accidentally) have provided us with a wrong shipping address, the shipment is returned to our fulfilment facility. After consultation with you we’ll update the address and have the items shipped to you again. Please note, due to our small profit margins, reshipment costs are the customer’s responsibility- so please be careful when completing your order.
Some shipments that go unclaimed will return to our fulfilment facility. After receiving such an item we’ll try to contact you to discuss the solution. Please note, due to our small profit margins, reshipment costs are the customer’s responsibility- so please be careful when completing your order.
Most of our items are produced specifically for you (per order). For those items we cannot accept returns in case of a sizing issue. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.). Note, customer feedback has mostly noted the sizing tends to be *slightly smaller* than expected, as opposed to slightly larger.
Certain items such as facemasks can only be returned or exchanged when defective/wrong. We cannot accept returns of these items due to hygiene reasons. Items that cannot be returned for this reason are marked on their respective product page.
Returned by customer
Returns for other reasons as mentioned above will not be accepted without approval from our support team at firstname.lastname@example.org
When we do not hear from your within 30 days of receiving a return and contacting you, the returned item(s) is/are donated to a local charity.